FOR EMERGENCIES ON THE DAY OF THE FLIGHT - eg you are going to miss the flight, flight has been cancelled/severely delayed
Camp America pre departure out of hours emergencies - 020 7581 7307 ( +44 20 7581 7307 if outside the UK) - for London, Manchester, Glasgow, Edinburgh, Istanbul, South Africa and Tel Aviv flights
Camp America pre departure out of hours emergencies - (+48) 605 992 789 - for flights from all other airports
Camp America US phone number - 1-866-222-2074 - call this number if you are in the US (type in 00 at the start of the number if dialling from a UK phone)
FREQUENTLY ASKED QUESTIONS:
- What paperwork do I need to take to the airport - Screenshot or copy of your full flight information including ticket number from the flights page of your CA account, Passport with DS2019/Certificate of Eligibility signed by the Embassy, arrival in America instructions printed from your CA online account including Camp contact information
- Which terminal does my flight depart from – Check airline or airport website. Click here for Heathrow airport terminals.
- When will I get my flight ticket: e-tickets are issued for all of our flights and usually appear on your online CA site 1-4 weeks before departure. Please print out or take a screenshot of the flights page on your CA account, for check in.
- Dietary requests – need to be made directly with the airline. Contact the airline once you have your ticket number. You may be able to make the request through the airline’s ‘manage my booking/online check in’ site.
- Online check in – once your flight has been ticketed (usually 2-4 weeks prior to departure) you should be able to use the airline’s ‘manage my booking/online check in’ site. Online check-in is usually available 24-48 hours prir to departure. It doesn’t always work though - don't panic, just check in at the airport instead.
- Special flight requests eg can I fly with a friend, upgrade my flight for extra legroom etc – unfortunately CA cannot accommodate any special flight requests.
- What is my baggage allowance and can I add extra luggage – most CA booked flights include 1 checked piece of luggage (23kg). Check directly on airline website for baggage allowance. If you want to add additional luggage wait until you have your ticket number and either call the airline or add through the airline's website. You will need to pay any additional costs.
